Refund and Cancellation Policy

Effective Date: October 1, 2026

Because SaatchiConsult provides access to digital information, matchmaking data, and lead-generation tools, our refund policies differ from physical goods platforms.

1. Premium Subscriptions & Paywall Unlocks

• Once a lead’s contact information is unlocked, the digital value has been delivered.
• We do not guarantee that the exporter will respond to your pitch, nor do we guarantee the finalization of any freight contract. You are purchasing access to the information, not a guaranteed logistical transaction.

2. Subscription Cancellations

You may cancel your Premium Pro recurring subscription at any time through your Account Dashboard.

• Cancellation will stop all future billing immediately.
• You will retain Premium access until the end of your current paid billing cycle.
• We do not offer prorated refunds for mid-month cancellations.

3. Disputed or Fraudulent Leads

SaatchiConsult requires verification for exporters, but we cannot guarantee the complete accuracy of every user-submitted cargo load. If you believe you have paid to unlock a demonstrably fraudulent lead (e.g., a spam bot submission), please contact support@saatchiconsult.com within 3 days with evidence. We will review the lead and, at our sole discretion, may issue a credit to your account.

4. No Liability for External Transactions

We are not a party to the financial transactions between Exporters and Logistics Providers. We will not issue refunds, mediate disputes, or offer compensation for lost cargo, delayed shipments, or unpaid freight invoices resulting from connections made on this platform.